You may cancel your Cognition7 subscription at any time from your billing portal.
Cancellation takes effect at the end of your current billing period. You retain full access to all plan features until that date.
No partial refunds are issued for unused days remaining in a billing period after cancellation.
If you are not satisfied with your paid subscription, you may request a full refund within the first 7 days of your initial payment.
This guarantee applies once per customer account and does not apply to renewals or plan upgrades after the initial 7-day window has passed.
To request a refund under this policy, email order@businessai7.com with your account email and order reference. Refunds are processed within 5 business days.
If you purchased an annual plan and wish to cancel, you may request a prorated refund within 30 days of the annual payment date.
The refund amount is calculated as: (remaining full months ÷ 12) × annual price, less one full month’s equivalent fee as a processing charge.
After 30 days, no refund is available for annual plans — cancellation takes effect at the end of the annual period.
Courses and programmes sold through a webinar or an offer page, such as The BOSS Framework Blueprint, are non-refundable once purchased. The offer page says so and asks you to confirm it before you pay.
This applies to a single payment and to monthly payment options. Choosing monthly payments is an agreement to pay the full price in the instalments shown at checkout.
The 7-day satisfaction guarantee above applies to Cognition7 subscriptions only, not to courses and programmes.
Nothing in this section limits any rights you have under consumer-protection law where you live.
If you were charged in error, were charged twice, or paid and did not receive your access details, email order@businessai7.com with your PayPal receipt and we will put it right.
Entry fees paid to join the Cognition7 Agent Programme (Bronze, Gold, Platinum, or Diamond tiers) are non-refundable once your agent account has been activated and your referral code has been issued.
If your account was not activated due to a technical error on our part, contact finance@synova.capital within 7 days for a full review.
Before initiating a payment dispute or chargeback, you must contact order@businessai7.com with your account details and a description of the issue.
We commit to responding within 5 business days with a resolution or explanation.
If you paid via Paystack and are unable to reach a resolution directly, the Paystack dispute process is accepted as binding on both parties.
We are unable to process refund requests submitted through payment processor disputes without prior contact.
Refund and billing queries
Email with your account email and order reference. We target a 5 business day resolution on all refund requests.