Terms written to be read, not just filed.

1. Agreement and Acceptance

By creating an account or using the Cognition7 AI platform at businessai7.com, you agree to these Terms of Service and our Privacy Policy. If you are using the platform on behalf of an organisation, you represent that you have authority to bind that organisation.

These terms form a legally binding agreement. If you do not agree, do not use the platform.

2. Eligibility and Account

• You must be at least 18 years old (or the age of majority in your jurisdiction)
• One account per person unless on an Agency plan with multiple seats
• You are responsible for all activity under your account
• Notify us immediately at order@businessai7.com if you suspect unauthorised access
• You must provide accurate information — accounts created with false information may be terminated

3. The Platform

Cognition7 AI is an execution intelligence platform that processes voice recordings and meeting transcripts to extract business intelligence, generate content, and automate workflows.

What we provide: Software as a service at businessai7.com, subject to your plan tier and these terms.

What we do not provide: Legal, financial, medical, or professional advice. AI-generated content is for informational and marketing purposes. Apply professional judgment before publishing or acting on any AI-generated output.

4. Acceptable Use

You may use Cognition7 for any lawful business purpose. You may not use it to:

• Generate defamatory, harassing, discriminatory, or illegal content
• Record other people without their knowledge and legal consent in your jurisdiction
• Clone another person's voice without their explicit written consent
• Violate any social media platform's terms of service through automated publishing
• Attempt to reverse-engineer, scrape, or extract our systems or training data
• Circumvent plan limits through technical means
• Resell or white-label the platform without an Agency plan agreement
• Violate any applicable law — including POPIA, GDPR, CCPA, CAN-SPAM, or CASL

5. Your Content and Intellectual Property

You own your content. All recordings, transcripts, memory nodes, and generated content remain yours. We claim no ownership.

You grant us a limited, non-exclusive licence to process your content solely to provide the platform services. This licence ends when you delete content or close your account.

We do not use your content to train AI models.

Our intellectual property: The Cognition7 platform, code, design, and methodology are our property. These terms do not grant you any rights to our IP beyond using the platform as intended.

6. Plans, Billing, and Cancellation

Free plan: Available indefinitely subject to usage limits. We may modify free plan limits with 30 days' notice.

Paid plans: Billed monthly or annually in USD via PayPal or Paystack. Plans auto-renew unless cancelled before renewal date.

14-day Pro trial: Available once per account, no credit card required. Returns to Free plan after 14 days unless you subscribe.

Refunds — by jurisdiction:

• South Africa — Consumer Protection Act: 5-business-day cooling-off period for electronic transactions. Monthly plans: refund if requested within 5 business days of charge. Annual plans: pro-rata refund for unused months if requested within 30 days.
• EU / UK — 14-day cooling-off period under EU Consumer Rights Directive. Full refund if requested within 14 days of first subscription payment. Annual plans: pro-rata for unused months thereafter.
• USA and all other regions — Monthly plans: no refund for current billing period. Annual plans: pro-rata refund for unused months if cancelled within 30 days of renewal.

Contact order@businessai7.com for all refund requests.

Cancellation: Cancel any time from your Billing page. No cancellation fees. Access continues until end of current billing period.

Price changes: 30 days' notice by email before any price change. Continued use after the change constitutes acceptance.

7. Service Availability

We target high availability but do not guarantee uninterrupted service. We are not liable for downtime caused by third-party services (AI providers, social platforms, payment processors). Scheduled maintenance will be announced where possible.

If we discontinue the platform entirely: 90 days' notice, mechanism to export all your data, pro-rata refund of prepaid annual subscriptions.

8. Limitation of Liability

To the maximum extent permitted by applicable law, our total liability for any claim is limited to the amount you paid us in the 12 months preceding the claim.

We are not liable for: indirect or consequential losses, loss of business revenue, loss of data beyond our backup recovery capability, or losses from third-party service failures.

EU consumers: Nothing in these terms limits your statutory rights under EU consumer protection law, which cannot be waived by contract.

South African consumers: Nothing limits your rights under the Consumer Protection Act 68 of 2008.

Content liability: You are responsible for reviewing AI-generated content before publishing. We are not liable for consequences of publishing AI content without review.

9. Indemnification

You agree to indemnify us against claims arising from: your violation of these terms, your use of the platform in a way that harms third parties, or your publication of content that infringes third-party rights. This clause does not apply to EU consumers where prohibited by applicable law.

10. Termination

You: Cancel and delete your account from Settings at any time.

Us: We may terminate immediately for material breach of these terms, fraudulent activity, or misuse of voice cloning features. We will provide 30 days' notice for other terminations where reasonably possible.

On termination: data retained for 30 days (for recovery if needed) then permanently deleted. Billing records retained 7 years as required by law.

11. Governing Law and Dispute Resolution

These terms are governed by the laws of the Republic of South Africa as the primary jurisdiction. However:

• EU / EEA users — EU mandatory consumer protections apply regardless of this choice-of-law clause. Disputes may also be referred to the EU Online Dispute Resolution platform: ec.europa.eu/odr
• UK users — UK mandatory consumer protections apply. Alternative dispute resolution is available through certified UK ADR schemes.
• US users — applicable US federal law and the law of the state where you reside apply to the extent they cannot be waived by contract.

We encourage resolving disputes directly first — email legal@businessai7.com. Most issues are resolved within 5 business days.

12. CAN-SPAM and Email Compliance

All transactional emails we send comply with US CAN-SPAM, Canadian CASL, and EU ePrivacy Directive requirements. Every email includes an unsubscribe mechanism. We do not send unsolicited commercial email.

13. Changes to These Terms

14 days' notice by email before material changes. If you do not accept the changes, cancel before the effective date. EU consumers have the right to terminate without penalty if we make material changes that disadvantage you.

14. Contact

Support: order@businessai7.com
Legal: legal@businessai7.com
Privacy: privacy@businessai7.com
Platform: businessai7.com