Frequently Asked Questions

Voice recordings (any length), audio files (MP3, WAV, M4A, OGG, FLAC), video files (MP4, MOV, WEBM), written text (paste directly), and documents (PDF, DOCX, XLSX, TXT up to 15 MB).

Audio is processed on our private infrastructure using our AI transcription engine. It is never shared with third-party AI training datasets. Your database stores your content, and only you can access it.

There is no hard limit on session length. Recordings over 2 hours may take longer to transcribe. For very long sessions, we recommend splitting into logical segments.

Yes. Cognition7 is a Progressive Web App (PWA) — install it from your mobile browser and use it like a native app. Recording works on iOS Safari and Android Chrome.

The recording is saved locally and queued for sync. When you reconnect, background sync automatically uploads and processes it without any action needed.

Yes. Export the MP4 from Zoom/Teams, upload it on the New Session page, select your output type, and Cognition7 transcribes and processes the full meeting.

LinkedIn posts (long and short form), TikTok scripts, Instagram captions, YouTube descriptions, Twitter/X threads, and email copy — all extracted from your session.

Yes, on Creator Pro, Executive, and Agency plans. Cognition7 uses your uploaded portrait photo and cloned voice to generate a lip-synced avatar video ready to post directly to TikTok, Instagram, or YouTube. Creator Lite and Professional can add avatar video as a paid add-on.

Go to Settings → Integrations → Social Media Accounts. Click Connect on any platform. You will be redirected to authorise Cognition7 on that platform, then returned automatically. Social publishing is handled by our Distribution Engine — contact support if you need assistance.

Yes. When publishing content, toggle auto-schedule to let Cognition7 pick the optimal posting time for each platform, or set a specific date and time manually.

The Calendar (Scheduled section) shows all pending and published posts across platforms. You can reschedule or cancel posts from there.

Upload a 30-second to 5-minute WAV or MP3 voice sample in Settings → Voice & Avatar Video. The system clones your voice and uses it for all narrated content going forward. Cloning typically completes in under 2 minutes.

Use a clean recording with no background noise or music. Speak in your natural tone — no need to perform. Longer samples (2–5 minutes) produce more accurate clones. A standard podcast-quality microphone is sufficient.

Upload a clear portrait photo in Settings → Voice & Avatar Video. When you generate a social video output, Cognition7 combines your cloned voice with your photo to produce a lip-synced avatar video. Processing takes 1–3 minutes depending on length.

Yes. Go to Settings → Voice Consent. You can revoke consent and delete your cloned voice at any time. Deletion is permanent and irreversible. Future content will use text-to-speech synthesis until you upload a new sample.

Avatar video is included on Creator Pro, Executive, and Agency plans. Creator Lite and Professional users can add it as a paid module from the Billing page.

On Creator Pro and above, no watermark is applied. Free and Creator Lite users cannot access avatar video. If your plan includes it, the output is clean and ready to publish.

Meeting Minutes, Executive Brief, Strategic Document, ICF Session Notes, Client Progress Report, Next Session Plan, CPD Evidence Report, Coaching Agreement, and Custom (you specify the format).

Go to Documents in the left nav. All generated documents are listed there, searchable by session title or date.

DOCX download is available on all paid plans. PowerPoint (PPTX) export is available for Strategic Documents on Executive and Agency plans — click the PPTX button on any Strategic Document.

ICF Session Notes, Client Progress Report, and the other coaching-specific outputs require Creator Pro or above, and your account vertical must be set to Coaching in Settings.

A Document Template is a DOCX file you upload once. Every time you run a session with that template selected, Cognition7 fills in each section heading with fresh intelligence from the session — same structure, new content every time.

DOCX (recommended — section headings are auto-detected) and PDF (up to 20 MB). DOCX gives the best results because the system reads the heading structure directly from the document.

Go to Produce → My Templates in the left nav. Enter a template name, optionally a description, choose your file, and click Upload Template. The system will confirm which sections it detected.

For DOCX files, the system reads heading-style lines — short, title-cased lines that do not end in sentence punctuation. Up to 20 sections are extracted and shown in the confirmation panel after upload.

On the New Session page, select your template from the Output Type dropdown. After processing, each section of your template will be populated with content extracted from the session.

Yes. Each upload creates a new version record. Previous versions are preserved in the version history, so you can compare outputs across template versions over time.

Document Templates are available on Professional, Executive, and Agency plans. Creator Pro users can use preset document types. Contact support to request access if your plan does not include it.

After every session, Cognition7 extracts action items automatically — tasks with owners and deadlines. They appear in My Actions. You can also add manual actions.

Before content is published to social platforms, it appears in Approvals for your review. You approve, edit, or reject each piece. Nothing posts without your sign-off.

The Scheduled view shows content queued for publication across all connected platforms. It pulls from Approvals once items are approved, and syncs back status after publishing.

Memory stores recurring strategic facts, decisions, contexts, and actions extracted across sessions. Over time, Cognition7 builds a structured intelligence layer about your business — themes, recurring blockers, decisions made.

Themes shows patterns across multiple sessions — recurring topics, strategic priorities, and frequently mentioned concepts. It updates automatically as you record more sessions.

Sessions are in the Intelligence → Sessions section. Click any session to see the transcript, generated content, extracted actions, and memory nodes.

Yes, from the Sessions detail view. Deleting a session removes the transcript, generated content, and associated memory nodes.

The AI Team consists of specialised AI employees that work autonomously on your behalf between sessions. Each employee has a defined role, a specific output type, and a set schedule. They analyse your accumulated intelligence and surface recommendations, content, and insights without you needing to prompt them.

Alex (Chief of Staff) — strategic priorities and executive briefs. Jordan (Content Director) — content strategy and publishing schedules. Morgan (Business Analyst) — financial and operational patterns. Sam (Execution Manager) — action tracking and deadline management. Taylor (Product Intelligence) — product and market analysis. Riley (Research Assistant) — research synthesis and competitive intelligence.

Each employee has a configurable schedule — daily, weekly, or on-demand. Scheduled runs happen automatically via the Automation Engine. You can trigger a manual run from the AI Team page at any time.

No. AI employee outputs go to Approvals first. You review, edit if needed, and approve before anything is published. The approval gate is always on.

Yes. Toggle each employee active or inactive from the AI Team page. Inactive employees do not run on schedule but can still be triggered manually.

AI employees are available on Professional and above. Executive and Agency plans include all six active employees. Professional includes Alex, Jordan, and Sam. Creator Pro users have read-only access to employee output history.

Free (3 sessions/month), Creator Lite ($29/month), Creator Pro ($49/month), Professional ($79/month), Executive ($199/month), and Agency ($499/month). Annual billing saves the equivalent of 2 months.

PayPal and Paystack. PayPal covers cards and PayPal balance worldwide. Paystack covers local cards and bank transfers across Africa.

Yes. Free users get a one-time 14-day Creator Pro trial with no credit card required. Activate it from the Billing page.

Yes. Cancel from the Billing portal at any time. You keep access until the end of the current billing period. No partial refunds for unused days.

There is a 7-day full refund window from your initial payment. Annual plan prorated refunds are available within 30 days. See the full Refund & Cancellation Policy for details.

On the Billing page, enter your promo code in the field in the payment panel before selecting a plan. Codes are case-insensitive.

A structured referral programme where you earn recurring commission for every client you refer. Tiers: Bronze (25%), Gold (35%), Platinum (40%), Diamond (45%). You also earn override commissions on resellers you recruit.

Bronze is free — you must have an active Professional plan ($79/month) or above. Gold is a $199 one-time entry fee. Platinum is $499. Diamond is $999. Each paid tier includes a Cognition7 plan upgrade to match.

On the 1st of each month, for conversions confirmed in the prior month. Minimum payout threshold is $50.

Entry fees are non-refundable once your account is activated and your referral code is issued. If activation did not occur due to a system error, contact finance@synova.capital within 7 days.

Your Reseller Dashboard shows all referrals, their conversion status, commission history, and your referral link. Everything updates in real time.

Yes. Pay the upgrade fee at any time. Sprint bonus: sign 5 paying clients within 90 days of joining Bronze and the Gold entry fee ($199) is waived when you upgrade.

When someone clicks your referral link, a 90-day cookie is set on their browser. If they sign up and pay any time within those 90 days — even if they return directly — the conversion is attributed to you.

Yes. Your commission is recalculated whenever a referred client upgrades their Cognition7 plan. You earn your commission rate on the new monthly amount going forward.

Cognition7 uses proprietary AI infrastructure for transcription, content analysis, voice synthesis, and avatar video generation. The specific engines are our trade infrastructure — what matters is the output quality and privacy guarantees.

All data is stored in a private PostgreSQL database with Row Level Security enforced. Only your authenticated session can access your data. Audio is never stored long-term after processing.

Partially. You can record offline and the recording will be queued for processing when you reconnect. Analysis, content generation, and publishing require an internet connection.

Chrome (recommended), Firefox, Safari (iOS + macOS), and Edge. For PWA installation on mobile, use Chrome on Android or Safari on iOS.

Yes. Connect social accounts via Integrations. Webhook and Automation Engine support is available for Enterprise plans. A Zapier connector is on the roadmap.

Yes. Before cloning your voice, you must give explicit consent on the Voice Consent page (linked from Settings). This is required under POPIA (South Africa) and GDPR (EU). Your consent is logged with a timestamp. You can revoke it and delete your voice clone at any time from Settings.

Email order@businessai7.com with your account email and a description of the issue. We target a 5 business day resolution.

Academy is our built-in learning platform. It is not a third-party LMS — it is core to the product. Structured tracks with video modules, quizzes, notes, and verifiable certificates are delivered inside your Cognition7 account.

Three tracks are currently live: AI Business Foundations (all users), Reseller & Partner Certification (reseller accounts), and AI Coaching Practitioner (Executive and above). More tracks are added each quarter.

Yes. A verifiable certificate is issued automatically when you complete all modules in a track. Each certificate has a unique ID and a public verification URL you can share on LinkedIn or with clients — no login required to verify.

Yes. Modules unlock sequentially. You must complete each module before the next one becomes available. This is intentional — the curriculum is structured for progressive understanding, not random access.

80%. You can retake quizzes as many times as needed. Each attempt shows explanations for all answers — right or wrong — so each retry is a learning opportunity, not just another try.

ICF CPD (Continuing Professional Development) approval is pending for the AI Coaching Practitioner track. Certificates issued now will be updated with ICF accreditation status once approved. We will notify all enrolled users.

Yes. Resellers are automatically enrolled in the Reseller & Partner Certification track on signup. Completing this track gives your clients confidence in your delivery capability.